Questions are always welcome, but let’s answer some before we get started.
HOW DO I GET STARTED?
Get in touch via our enquiry form or by email and we’ll shoot you back an order form and the nitty gritty details of how we work. This is also a great time to think about what parts of your business could benefit from our services and your overall business goal. We’ll follow up with a call to confirm, shoot you the contract and get your deposit.
I’M NOT IN SYDNEY, CAN WE STILL WORK TOGETHER?
Absolutely! Many of our clients aren’t Sydney-based. Zooms, emails, Whatsapp messages and phone calls are how we get stuff done.
WHY DO I NEED TO PAY A DEPOSIT?
Your deposit locks your job in the calendar and allocates our time to work on your branding. We are a small agency with lots to do and can’t save spots, so for efficiency and fairness, pay your deposit and lock in your spot.
HOW ARE THE FILES SUPPLIED?
Files will be emailed or transferred to the client. For photography, we supply high-res, retouched JPEG files. We do not provide raw files unless requested. These will be released at an extra fee. Should you require any other format, please specify in your brief.
DO I OWN THE WORKING FILES IF I PAID FOR THE WORK?
All design work given to you are finished files. The legal copyright of these working files lays with JSG Agency as intellectual property and are not handed over.
DO YOU TAKE PAYPAL?
We do, but there is an additional 2.9% surcharge on all invoices paid by Paypal to cover their fees.
WHAT IF I NEED TO CANCEL?
For a shoot, you will need to cancel 48 hours before commencement, otherwise full payment is required. Your deposit will not be refunded, but we can look to reschedule. For all other work, notify of any cancellations as soon as possible. Your deposit is non-refundable.
DO YOU DO PRINTING?
All work completed is design only however if you wish for the team to outsource the printing of certain brand elements, this can be done for a management fee.